What should I do if my water is discolored?
If the water is only discolored when you are using hot water, it may be caused by your hot water heater. If your water is also discolored when using cold water, contact our 24 Hour Customer Service at 252-939-3282. A crew will be dispatched to flush the water lines servicing your location. Click here for guidelines on how to flush your hot water heater (PDF).

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1. How do I apply for utility service and will I need a deposit?
2. Does Kinston Public Services offer "budget pay" for utility bills?
3. Where can I get answers regarding my garbage and recycling service questions?
4. What is the cost to reconnect utility service(s) after being cutout for nonpayment?
5. As a resident, what services do I receive for my monthly $31.08 Environmental Services fee?
6. What should I do if I am medically unable to push my garbage or recycling cart to the curb for collection?
7. Is my electric bill twice as high as Duke Energy Progress?
8. What is considered meter tampering?
9. What is ElectriCities?
10. What is the North Carolina Eastern Municipal Power Agency (NCEMPA)?
11. What is the Neuse Regional Water and Sewer Authority (NRWASA)?
12. What should I do if my water is discolored?
13. How do I know who maintains specific streets in Kinston?